Can I get a confirmation of the transaction made (VAT invoice, bill)?
Cash Connect is VAT exempt and therefore we do not issue VAT invoices. For billing purposes, we provide electronic receipts, which can be downloaded in the Customer Panel. On request, we can also send a proof of purchase-sale by post, for an additional fee. To do so, please send us an e-mail with your request […]
Can I withdraw the deposited funds (PLN, currency)?
Yes, if you have funds in your Cash Connect balances, you can withdraw them to one of your bank accounts using the “Withdrawal” option. Instructions to withdraw funds from the exchange office made outside of business hours will be processed on the next business day.
Can a transaction that has been made be cancelled?
The currency exchange and withdrawal transactions you make to your bank account are binding on both Cash Connect and the customer, and are not subject to cancellation. However, if you have made a transaction by mistake and wish to withdraw it, please contact customer service.On the other hand, if you have made a transaction to […]
Can I exchange currency and transfer funds to a third party account?
Yes, our system allows you to define multiple bank account holders in the Customer Panel. You can define the details of the persons who will participate in your transactions and assign them the corresponding bank account numbers (provided that the third party is the owner of these accounts). This allows you to make currency exchanges […]
Can the exchange rate be negotiated?
No, the exchange rates listed in the table on our website are fixed and valid for all our customers. They are not subject to negotiation.
How long does a currency exchange transaction take?
The duration of a currency exchange transaction depends on a number of factors, including the type of transaction and the banks involved in the transfer. Express transactions can take from a few minutes to three hours, while transactions between different banks can take between one and three working days.
What is the maximum transaction amount?
There is no restriction on the maximum transaction amount. However, in accordance with the current AML Act, a customer making transactions exceeding the equivalent of €15,000 per day, at the average exchange rate of the National Bank of Poland for the day in question, must provide certain additional data in order to comply with the […]
How often are exchange rates updated?
The exchange rates on our website are updated every 15 seconds and are based on reliable Forex data. The exchange office adds a small margin and the final amount is presented in the currency table on our website.